IT Project & Program Manager

Results-driven IT Project Manager with 12+ years of proven success in leading complex software development and infrastructure projects. Expert in Agile, Scrum, and SAFe frameworks; adept at managing cross-functional teams to deliver high-impact solutions on time and within budget. Skilled in stakeholder engagement, risk management, and resource optimization with a strong focus on leveraging technology to drive innovation. Renowned for leadership, collaboration, and aligning outcomes with organizational strategy to achieve measurable success.

Ivy Comptech Pvt. Ltd. — Technical Project Manager

January 2022 – Present

• Led six Agile teams for the Omnia platform across backend, APIs, and UI; owned requirements, sprints, and feature delivery under SAFe.
• Managed UK retail hardware refresh programs (EPOS terminals, switches, routers) with infra, security, and network teams to minimize downtime.
• Owned delivery roadmaps for Slack integration and Omnichannel enablement to drive interoperability, API workflows, and platform consistency.
• Facilitated PI Planning & release coordination with engineering leads; increased delivery predictability by 20%.
• Built project health dashboards (Jira, Confluence, Power BI) for velocity, dependencies, and blockers.
• Drove risk assessments & mitigation; addressed environment bottlenecks, latency, and data sync issues → 95% on-time deployments.
• Partnered with InfoSec, DevOps, QA to validate hardware configs, manage compatibility, and coordinate store-level testing before go-live.

Dell EMC Pvt. Ltd. — Engineering Project Manager

March 2021 – December 2021

• Led deployment of AWS-integrated Dell PowerEdge servers with three cross-functional Scrum teams.
• Standardized Agile delivery across hardware & software teams; improved release velocity and sprint stability.
• Facilitated PI planning to align infra engineering, product, and architecture with quarterly objectives.
• Managed risks including hardware compatibility, cloud provisioning delays, and network/security dependencies.
• Streamlined procurement & vendor coordination to ensure availability of critical infra components within budget.

Accenture Solutions Pvt. Ltd. — Project Management Specialist

September 2019 – September 2020

• Built and executed integrated plans across software & infra streams; coordinated onshore/offshore teams.
• Identified delivery risks across engineering, environments, and deployments; mitigated blockers to protect milestones.
• Monitored KPIs via Power BI & Jira; implemented corrective actions to improve on-time delivery and reduce slippage.
• Enforced QA best practices with QA & DevOps for end-to-end testing, triage, and production readiness.
• Translated evolving business needs into actionable technical deliverables with SMEs and product owners.
• Improved collaboration among cloud engineers, solution architects, and operations to speed decisions.

D-Link India Pvt. Ltd. — Program Manager

May 2014 – September 2019

• Managed large-scale software programs for CPE routers, home gateways, and switches for Reliance Jio's FiberNet solution.
• Led planning & execution across engineering, product, and GTM to deliver enterprise networking portfolio within release cycles.
• Liaised between engineering, vendors, and field support to meet reliability, scalability, and CX standards.
• Drove continuous improvement for legacy router software to improve diagnostics, reduce latency, and increase firmware stability.
• Incorporated field/customer feedback into planning; prioritized fixes to reduce defects, increase NPS, and cut churn.

GE Lighting Pvt. Ltd. — Design Engineer

December 2010 – September 2011

• Delivered customized application solutions; maintained high client satisfaction.
• Expanded market reach via channel partner recruitment and onboarding.
• Converted leads into long-term customers through consistent engagement.
• Grew sales pipeline and new business opportunities in Bangalore region.