Slack Implementation (Enterprise)

Context

Communication was fragmented across pillars and tools; leaders needed faster decisions and better knowledge discovery.

Challenge

Establish an enterprise-grade rollout that avoids channel sprawl, ensures compliance, and drives adoption.

Actions

• Defined governance: channel taxonomy, naming conventions, retention, and access policies.
• Staged rollout with onboarding playbooks and a champions network for peer enablement.
• Integrated with Jira/Confluence/SSO to embed Slack in delivery workflows.
• Established measurement: engagement, response times, and cross-team resolution.

Impact

• Faster cross-team escalation and decision cycles.
• Improved onboarding and knowledge reuse.
• Contributed to ~20% predictability uplift together with cadence/reporting improvements.

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