Omnia — Hardware Management

Context

Retail change windows were tight; reliability and coordination were critical across infra, network, and field ops.

Challenge

Deliver a multi-site hardware refresh with zero critical failures during go-lives.

Actions

• Validated configs with infra, network, and security teams.
• Coordinated store-level testing and go-live checklists.
• Scheduled changes to minimize operational impact.

Impact

• Zero critical failures during change windows.
• Improved incident readiness and rollback plans.

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